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Warranty & refunds

Warranty​

  • Warranty period: from 1 day to 48 months, depending on the product. The exact period is shown on the product page.
  • What is covered: the product works for the paid period. For some products we cover the full paid period, for others - only a part of it. The exact terms are shown on the product page.
  • Keep your order number (#12345) and your chat with the bot. This helps us help you faster.

Replacement​

We provide a replacement if:

  • The product does not work.
  • The login data is invalid.
  • The activation link is invalid.

We do not provide a replacement if:

  • You changed the account data.
  • You broke the rules of the service.
  • The warranty period has ended.
  • You activated the product on the wrong account.
  • You changed your mind after the purchase.
  • The problem is caused by regional restrictions of the service itself.
  • You did not follow the instructions for the product. For example, if you already have an active subscription on your account, the new subscription will not apply. Each product has its own instructions, so please read them before you buy.

How to make a claim​

  • Write to @gods_of_agora_support on Telegram.
  • Include your order number in the format #12345.
  • Describe the problem.
  • Attach a screenshot of the problem. The screenshot must be taken from your device screen and show the date and time. We do not accept photos of the screen.
  • We also accept video if the problem is visible on it. The video must be unedited, with no cuts, and recorded from the moment you received the data or the link.
  • If the problem is on our side, we restore the product or give a replacement. If it is on your side, there is no replacement or refund.
  • If we suspect fraud or cheating, we have the right to refuse a replacement and a refund.

Refunds​

  • A refund is made by the shop only, after review.
  • The money is returned to your balance in the bot, not to your bank card.
  • A refund is possible when: the issued data or link was invalid from the start, and we could not restore the product or give a replacement.
  • A refund is not made if you activated the product on the wrong account, changed your mind after the purchase, or faced restrictions of the service itself.

If you have any questions, write to @gods_of_agora_support. We are happy to help.